Privacy policy

1.What we collect

Account information you provide directly: name, email address, and profile details. Workspace content you create: floor layouts, chat messages, and settings.

Operational data generated by using the service: presence events (which seat you occupy and when), connection metadata, and aggregate usage statistics used to keep the service reliable.

2.What we deliberately don't collect

Audio and video conversations are transported in real time and are not recorded or stored, with one exception: AI meeting recall, which is opt-in per room, visibly indicated to every participant while active, and deletable at any time by workspace admins.

We do not sell personal data, run third-party advertising trackers, or build advertising profiles.

3.How we use data

To operate the service: authenticating you, routing your media, syncing presence, and storing your chat history and floors.

To improve the service: aggregate, de-identified usage metrics inform what we build. To communicate with you: transactional email about your account and, with consent, product updates you can unsubscribe from at any time.

4.Self-hosted deployments

If your organisation self-hosts Remote Desk, all workspace content and operational data stays on infrastructure your organisation controls. We receive no telemetry from self-hosted instances unless you explicitly enable it.

5.Retention and deletion

Workspace content is retained while your workspace is active. Deleting your account or workspace removes associated personal data within 30 days, except where law requires longer retention.

You can request an export or deletion of your personal data at any time by contacting us.

6.Contact

Privacy questions and requests: hello@remotedesk.space. We respond to verified requests within 30 days.